I initially did not want to write a review. However, while I was going through some of the reviews I thought it best to share my experience as I have been using the app for quite some time.
I use AT&T in the US. the registration process (sending a text message) works seamlessly every time I had to do it (apprx 4) with phone changes. Other than that initial text, the app works flawlessly on Wi-Fi.
I visit India often and switch my phone# using the app to my Indian phone#. This is a great feature for me and I am glad this was introduced.
The one problem that I would like the app to support is to be able to view ALL recurring payments via the app. Right now it only shows those made via the app. This would really help.
Lastly, I applaud the team as they have incrementally made app a very useful tool for customers (at least for me) to take care of a lot of things that used to be quite painful initially.
Uninfinity , 09/14/2024After taking over from Citi it’s almost impossible to login in app. Now they have started asking to send sms to India number for mobile banking activation (even though it was active earlier on axis app before). So now you can’t access your account since your bank associated number is non-India number which doesn’t have ability to send international SMS to India numbers. How are such customers with no international SMS capability to send SMS to India numbers. Unnecessarily complicated process when one could provide ability to enable it on website (if user can access their accounts online on laptop they can easily take request to activate mobile banking on websites instead of all this SMS business which again makes one doubt of phishing/hacking by user sending sms to some unknown number) And other thing the app requires disabling wifi and eating up your cellular data. No other banking apps require users going through all these hassles.AnandSaba , 07/29/2024
What’s the use of over burdensome security if it’s going to drive genuine customers business away since UX it’s so bad that customers can’t use the app? Security process that works for India environment doesn’t mean it will work in other countries and should be same globally.
I’m trying to login to my account since it moved from citi to axis. When I try to login it’s asking me to turn off WiFi (how good the design is, almost everyone nowadays uses WiFi to access everything). It’s trying to link my mobile to account which I already had linked to citi but not getting otp. It’s asking me to send a msg to some numbers but there’s literally no response. Not sure what’s the purpose. I started to doubt we are in digital era. In the name of security basic user friendly functions are not working. Website is timing out in minutes and while trying to login again, getting some weird errors. It’s taking too much time to make even a single transaction of menu selection. Worst app.
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Compatibility iPhone Requires iOS 12.2 or later. iPod touch Requires iOS 12.2 or later. Apple Watch Requires watchOS 2.0 or later. Apple Vision Requires visionOS 1.0 or later.
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Age Rating 4+ Location This app may use your location even when it isn’t open, which can decrease battery life. Copyright © Axis Bank Ltd. Price Free